Please note: We DO NOT handle or hold any Client Money for Tenants or Landlords, therefore we do not subscribe to a Client Money Protection Scheme
Maintenance and Repairs Services for Private Landlords and Homeowners- Prices for each particular job varies as do different trades labour per hour rate, we are happy to provide quotes for any job in advance of the work for your approval or in urgent cases i.e leaks we can let you know the price when on site if possible, in cases such a minor repair works we will advise if it is cheaper for you as the customer for us to resolve in one visit, i,e if the job is a lock or hinge adjustment or something that can be done simply while on site-so that contractor doesnt have to make two visits one to quote and one to make repairs which saves time, we will advise it will be cheaper to carry out the work while he is on site, we can advise you of the price or agree a preset maximum budget to work to in advance, therefore saving with the need for a quote, some jobs such as Landlord's Gas Safety inspections do have set prices so please ask when you contact us.
Some Jobs are subject to a Minimum Callout Fee of £60
Our Property Management Services - Fee's are negotiable, terms and conditions largely depend on the type, size and condition of the property to be managed, therefore the market value and appeal to tenants.
Our valuation and appraisal expert start by viewing the property with the owner. We then make our calculations based on a joint analysis of the managed property and the aims and requirements of the owner.
The service we propose is therefore tailor-made to meet the needs of the property and the owner. This includes both commercial and technical administration. The owner can, of course, combine different management contracts with us as well as defining the length of contract, you as the landlord can have a much or as little involvement as you wish.
Services Available Outside of Management packages which can be provided individually such as only Tenancy Agreements, EPC'S, LLGS, Deposit Registration, Inventories, Advertising are charged at set prices so please ask for details.
Administration Services (for Contractors) - We tailor our prices depending on your workload so we have an affordable package to suit any contractor regardless of the
size of your business, we negotiate a fixed price at the beginning of our service and can review it at intervals if you are using more or less of the service than previously anticipated, we can offer per document, per hour, per month and per annum deals and packages.
We can even offer recommendations for companies we work alongside who special rates for Sales, Valuations and Mortgages. Our reliable and reputable contacts allow us to provide details deals that are not usually available to the general public on the market place - Please ask for details, we are paid by our clients for referrals so it costs you nothing to ask and we save you Money!!
New Tenant Fee’s (Tenancies starting after 1st June 2019)
Rent – Advertised Monthly Amount per Property.
Utilities and Council Tax – these are payable by the Tenant unless otherwise stated, along with Television License and Communication Services e.g TV, Phone and Broadband.
Deposit = Maximum of 5x Current Weekly Rent Amount (Monthly Rent Amount x 12, divided by 52 x 5)
Holding Fee – This is a Maximum of 1x Weekly Rent Amount (Monthly Rent Amount x 12 by 52) – This is not an additional fee and is deducted from the balance (Rent and Deposit) owed at Handover of the property.
The Holding Fee is not refundable in the following circumstances:
Applicants are required to earn a combined amount of equal to 30x the Monthly Rental Amount in order to satisfy referencing, failing which a Guarantor would be required who would need to earn 36x the Monthly Rental Amount.
No advance rent payments are taken by the Landlord until the Tenancy contracts are signed and witnessed.
Pets – Pets are only allowed at the discretion of the Landlord, if the Landlord permits Pets they may ask for a higher monthly rent amount (this information will be listed on each individual property advert where applicable) – a Pet Addendum may also be put into place.
Each individual case is decided by the Landlord themselves, however a general rule of thumb used on this would be to calculate an extra two weeks rent, then spread that over a year by adding a 12th of the total cost to each monthly rent and this will give you an idea of an approximate cost.
Company Lets – POA
Tenants Liability Insurance and Contents Insurance - It is recommendation that during your tenancy that you obtain and maintain a policy of insurance to provide a minimum of £2,500 worth of cover for accidental damage to the Landlord’s contents, fixtures and fittings at the property. Companies such as Rent4Sure (0333 332 1802 quoting “Agent 5701” as we receive a commission from them) can assist with this or you are free to use any company you choose, these insurances are optional whether you wish to have them but we recommend a policy which covers the landlord’s fixtures and fittings as well as your own personal possessions.
Contractual Default Penalties –
(a) Late Rent Fees
You will be charged fees for rent payments that are over 2 weeks late, following which the fees can be back dated to the first day of arrears. The Fee's can be up to 3% plus the Bank of England base interest rate. Because this is an annual interest rate, you will have to calculate the amount of pro rata interest accrued on the outstanding rent.
Here’s an example: The tenant is 30 days late for one £1,500 rent payment.
The base rate of interest is currently 0.75%, so you can chase the tenant for the outstanding rent plus a fee of 3.75% of outstanding rent, pro rata for the 30 days.
3.75% of £1,500 is £56.25.
60 days is 60/365 of the yearly rate. Therefore, to get the pro rata amount, we multiply £56.25 by 60/365, which is £9.25.
(Total Amount cannot exceed more than the Total Rent left outstanding on the existing Tenant’s contract).
(To reserve a property and remove it from the market, admin and referencing must be paid upfront, these are non-refundable).
Administration Fee - £175 per property
Referencing Fee per applicant (over 18) - £62.50
Guarantor Reference and Admin Fee (if required) - £80
Tenancy Agreement Renewal Fee - £95
Check-Out Fee (at End of Tenancy)- £100
Pet Fee (Where Applicable) - £85
Deposit - 5x Weekly Rental Amount (any larger deposits previously held the balance owed has been refunded by the DPS)
Company Lets- POA
Saturday Move-In (if applicable) - £50
Outgoing Reference (if applicable)- £25 per couple or £12.50 per individual
for any other Fee's or Default Charges/Penalties please refer to your Tenancy Agreement or request further information from us.
These prices are subject to VAT if applicable
Standard Monthly Management Fee 10% of Monthly Rent Amount
New Tenancy/ Tenancy Renewal Fee £114.00
Advertising Fee £30.00 per week
(includes all advertising)
Tenancy Deposit Registration Charge £66.00
Inventory Please See Below
Referencing inc Right to Rent Checks £75.00 per person over 18
(An additional £80+VAT for guarantors should they be required).
Pet Addendum (if Required) £102.00
Checkout Fee £100.00
Legionella Testing Please See Below
LET ONLY STANDARD CHARGES
One Month’s Rental Amount + Inventory and Referencing Costs- (minimum charge may apply)
includes Tenancy Agreements, Right to Rent Checks, Viewings, Deposit Registration, Change of Utilities and Council Tax Liabilities, Advertising.
INVENTORY AND SCHEDULE OF CONDITION
The Agent will prepare an inventory for the Property and a charge will be made for this depending on the size of the property. The inventory will include all removable items in the Property, (except for those of a negligible value) plus carpets, paint work, wall coverings, curtains, mirrors, sanitary ware and other articles that, in the opinion of the Agent, need regular checking. Landlords should not leave any articles of exceptional value in the Property without prior arrangement with the Agent. The inventory service does include a full schedule of condition (condition, colour & decoration of ceilings, walls, doors and door fittings etc) together with photographs. The cost of the inventory is:
No. of Bedrooms Unfurnished Furnished
1 £120.00 £180.00
2 £150.00 £210.00
3 £180.00 £240.00
4 £210.00 £270.00
5+ £240.00 £300.00
Landlord’s Gas Safety Certificates and EPC Certificates are additional if required, we can arrange these on your behalf, LLGS’s for Landlord's are currently priced at £114.00 and EPC’s are currently priced at £120.00.
Please enquire for costs of additional services such as Electrical Inspections, Oil Boiler Services or Installation of Carbon Monoxide detectors.
Current Prices are:
Gas Boiler Services = £120
Oil Boiler Services (inc Nozzle)= £150
NICEIC Electrical Inspections =£180
Legionella Inspections (inc New Shower Heads and Hoses Supplied and Fitted) =
£180 inc 3x Heads, £150 inc 2x Heads, £120.00 With 1x Head, £90.00 without any.
Where New Applicants/Tenant(s) pay a holding deposit to a landlord to reserve a property and then either withdraw or do not successfully pass the application stage, they will forfeit their holding deposit, these monies will be owed to the Agent to cover costs of the works already incurred, including but not limited to advertising, viewings, referencing and administration costs. This prevents these costs being passed on to the landlord. Where the landlord withdraws from the process and the Holding Deposit is refunded to the applicants, the landlord will be responsible for covering the agents costs incurred.
1% of Sale amount in the event Property is ever sold to Tenant placed by One-Stop Property Services.
INDIVIDUAL SERVICE CHARGES For Non-Fully Managed Landlords.
New Tenancy Agreements £150.00
Tenancy Renewal Fee £125.00
Advertising Only Fee £25.00 per week
Tenancy Deposit Registration Charge £80.00
Carry out a Viewing £15.00 (additional mileage charges may apply)
Conduct References £75.00 per person
Carry Out a Right to Rent Check £15.00 per person
Pet Addendum £100.00
Checkout Fee £120.00
Utility and Council Tax Management £35.00
We do not currently subscribe to a Client Money Protection Scheme for our Landlords and Tenants as we DO NOT HANDLE LANDLORD OR TENANT Money.
Payment terms: within 7 Days following completion of any works.
Payment is accepted by Cash, Cheque, Bank Transfer
Please make cheques payable to Mr Nick Jones
For payment by Bank Transfer please request our account details via email.
Clause: One-Stop Property Services will not be held liable should any part of the EXISTING installation of the property (including pipework, fittings, fittings, valves, cylinders, electrics, boilers etc..) be found to be sub-standard, leaking or in any way defective – before during or after any quoted works have been carried out. We will however note the details of any faults and offer to remedy them at an additional cost.
Terms: On completion any installation will be tested, demonstrated, and left in full leak proof working order. Full settlement of the invoiced quotation (and any unforeseen expenditure as noted in above clause), will then be due. All materials used will be subject to manufacturers guarantees etc. Any defective materials will be dealt with via the relevant manufacturer-who may reserve the right to change the applicable item(s) in their own time and at their own expense. In such an event One-Stop Property Services will still require full settlement of the invoice supporting the work carried out in the quotation.
Conclusion: If a quotation is to your liking, and you agree to the above clause & terms, please contact One-Stop Property Services who will then arrange for the work to be carried out.
Q - How quickly can you make a repair?
A - Depend on the contractors availbility and urgency required but all our contractors prioritise our work and offer an efficient service and will get to you as soon as possible.
Q- What jobs do you do and which Trade Services can you supply?
A-Any we have a contractor for any job big or small.
Q-Can you provide a quote?
Q-How do I know when you are coming?
A-Our contractors will call you directly to make mutally convenient arrangements.
Q-Do you do Out-of-Hours calls? if so do you charge more?
A-Yes most contractors supply an out of hours service in case of an emergency, Yes the charges for these times are slightly increased.
Q-I have an urgent repair but I have to work, what should I do?
A-You can supply a set of keys to us at our offices and the contractors will collect them from us for access.
Q-Is giving you keys safe?
A-Yes we keep your keys securely locked away in a safe and all our contractors are trustworthy to enter your home.
Q- Is booking contractor through you quicker than ringing them directly?
A-Yes contractors will respond quicker to us than to the general public.
Q- Do you achieve cheaper rates from contractors than the general public and why?
A- Yes, due to the amount of works we supply them we are given a special rate.
Q-I have more than one repair that needs doing for example I have a leaking tap, broken kitchen cupboard door and need some decorating to be done, can you help?
A- Yes we have several multi-trade talented contractors.
Q-I have a property in need of complete renovation and I need it done in a short time frame can you help?
A-Yes we do complete refurbishments and/or project management, we can accomodate tight deadlines and have efficient contractors to deal with reasonably short time periods in order to have the property finished and ready.
Q- Does the invoice come from the contractor or you?
A- All in invoices come from One-Stop Property Services, you are instructing us and we employ the contractor on our behalf.
Q-Are the works guaranteed?
A-Yes the contractors offer guarantees for their works, please ask at the outset and we will confirm what is and isn't included.
Q-Are your Boiler Engineers Gas-Safe?
A-Yes all of our Engineers are Gas-Safe and Oftec qualified for Oil.
Q-Do the contractors have Public Liability Insurance?
A-Yes the contractors are fully insured.
Q-Are the contractors qualified?
A-Yes the contractors are qualified and experienced in the specialist field in which they complete works.
Q-Can you arrange regular contracts for annual, bi-annual or monthly works for example annual Landlords Gas Safety Inspections or monthly gardening works?
A-Yes we can arrange regular contracts for any works requested and the reoccuring dates are recorded by us and the contractor to ensure that the works are completed when they are due, to give you complete piece of mind and you no longer have to remember it.
Q-Is my Data that we provide safe?
A-Yes, we keep all data secure and comply with the Data Protection Act, other than our own contractors for access arrangements, we do not pass on any of your details to any third parties unless authorized by yourselves for your benefit.
Q-When do I have to pay?
A-Within 7 Days of Completion of the work or 5 Working Days following reciept of the invoice whichever is soonest.
Q-Do you charge VAT?
A-We are not currently subject to VAT however some of our prices will include the costs of VAT charged by Sub-Contractors for Labour and on Materials, each trade is different so please ask if you are ensure and we can clarify for you.
Q-Can you talk us through doing repairs ourself?
A-Yes we can give advice sometimes but not when Gas or Electric is involved.
Q-Do you make a mark up on materials?
A-No, we charge the same as our supplier prices, then we only charge our labour costs.
Q-Can I pay by Card?
A-Yes but there is a 3% charge of the invoice amount, this is charge given to us by the bank so unfortunately we have to pass this on to the consumer.
Q-My Question is not listed here?
A-Please call or email us, we are happy to help with any queries.
Information Coming Soon
Q-Do you send the quotes and invoices to us or our clients?
A-Whichever best suits your needs?
Q-Do you send the documents by post or by email?
A-Whichever is your preferred method, please note that we will have to charge slightly more for documents send via Royal Mail due to postage charges and cost of printer ink and paper/envelopes.
Q-How do we get the information and prices to you to allow you to write up the quotes and invoices for us?
A-You can give us the information by phone, text, email, dictaphone tape or by visiting our office or passing us your notes.
Q-How often do you bill us for the service?
A-This can be at your preference but usually monthly?
Q-Can we claim the cost of your services back against our tax return?
A-Yes you can add it to your expenditure under administration costs.
Q-How quickly can you process the documents and have them ready?
A-Depends on our current workload but usually the same day or next day.
Q-Do we need to advise you if we are VAT registered?
Q-I only have quotes and invoice to do rarely is this service still suitable?
A-Yes we will tailor our pricing package depending on your needs so that you only pay an appropriate cost for our works and not when you don't need us.
Q-Will the documents be on our headed paper?
A-Yes, we will use your company letterhead if provided to us.
Q-Will the documents include our payment terms and details?
A-Yes if you provide them to us.
Q-What hours are your services available?
A-During office hours, Monday to Friday, 9am - 5pm, we can provide the service outside these times if arranged in advance.
Q-I have a question not listed here?
A-Please call us to discuss any query, we are happy to help.
Would you like a free, no-obligation quote? or to book an appointment or viewing?
Simply call us on:
You can also use our contact form.
One-Stop Property Services
12 Anne Crescent
One-Stop Property Services awarded Property Management Specialist of the Year Award 2020/2021 at South West England Prestige Awards